Alick Phiri

Virtual Assistant | Quality Assurance Specialist | Operations Support Professional

1615 Old Ngombe, 10101, Lusaka, Zambia.

About

A results-driven Virtual Assistant, Quality Assurance, and Operations Support Professional with extensive experience across BPO, training, and compliance environments. Specializing in structured, process-driven tasks, I consistently deliver high-quality output, ensuring accuracy and efficiency in call center operations, outbound sales, and complex back-office functions including mortgage and escrow management. Adept at leveraging CRM systems, I excel in compliance-focused roles, process auditing, and administrative support, poised to optimize operational workflows and enhance client satisfaction.

Role Interests

LMS Administrator / Training Support Specialist

Virtual Assistant (Admin & Operations Support)

Executive / Administrative Assistant

Data Entry & CRM Management Specialist

Quality Assurance Analyst (Call Monitoring)

Quality Control Analyst (Process Audits & Compliance)

Mortgage Loan Servicing

Escrow Account Specialist

Default Servicing Support (Foreclosure / Bankruptcy)

Property and Vendor Management

Lead Generation & Appointment Setter

Customer Support Specialist (Email, Chat, Phone)

Back Office Operations Specialis

Training & Onboarding Coordinator

Skills

Virtual Assistance & Administration

Virtual Assistant, Administrative Support, Data Entry, Back Office Support, Property Management Support, Reporting.

Quality Assurance & Control

Quality Assurance, Quality Control, Call Monitoring, Coaching, Process Auditing, Compliance, Process-Driven.

Sales & Client Engagement

Outbound Sales, Appointment Setting, Call Center Operations, Client Relations.

Operational Support & Improvement

Operations Support, Structured Tasks, Efficiency Optimization, High-Quality Output.

CRM Systems

CRM Systems, Data Management, Reporting.

Training & Development

Training Coordination, Learning Development Support, BPO Training.

Technical Proficiency

Microsoft Office, Google Workspace, Data Entry, Reporting.

Core Competencies

Attention to Detail, Communication, Problem-Solving, Reliability, Accuracy.

Account Management

Mortgage Account Management, Escrow Account Management, Financial Process Support.